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Poolewe Hotel
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Privacy and Cookie Policy

Privacy and Cookie Policy

We would like to provide you with clear and concise information about the personal data http://www.poolewehotel.co.uk/ gathers, and exactly how you can view and control its handling.

On 25th May 2018, a new regulation comes into effect in the European Union, called General Data Protection Regulation. It provides strict and specific guidelines how personal data is collected and handled. This also affects companies and individuals that reside outside of the EU but collect data from EU citizens.

We completely agree that you should be able to see which information is gathered, why it is collected and how you can view it or opt-out altogether.

Privacy Policy

Table of contents

Who we are

We are the Poolewe Hotel, A traditional highland hotel and restaurant, on the shores of Loch Ewe in sight of Inverewe Gardens and owners of the http://www.poolewehotel.co.uk/ website.

You will find more information about us, including our full address, on our http://www.poolewehotel.co.uk/.

What personal data we collect and why we collect it

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to us, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information submitted through the contact forms on our site are sent to our company email.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Cookies

Cookies are essential for the effective operation of our websites and are used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

We do not use cookies to collect or record information on your name, address or other contact details.

Our site uses the following cookies:

Cookie Purpose From Expires
ASP.NET_SessionId Remembers your preferences and settings when making a booking Eviivo.com Session
CM These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk 10 years from set/update
ServerPool These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk Session
TACds These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk 3 months from set/update
TASession These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk Session

Cookie Purpose From Expires
TATravelInfo These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk 2 weeks from set/update
TAUnique These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk 2 years from set/update
TASSK These cookies are set by the TripAdvisor widget at the foot of each page. The majority of these cookies are set only if the user is logged into a TripAdvisor account. They track the usage of the widget primarily for analytical purposes, although they may be used for personalisation of the user’s experience on the TripAdvisor website.

//www.tripadvisor.com/ pages/privacy.html		 tripadvisor.co.uk 1 year from set/update
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. google 2 years
_gat Used by Google Analytics to throttle request rate google Session
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. google Session

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics

We use Google Analytics, for statistics on our site for performance and monitoring in addition to:

  • Eviivo (plus Eviivo co-op – statistics regarding our sales, conversion rates, refunds, etc.

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you: (each will have their own privacy and cookie policies)

  • Eviivo (plus Eviivo co-op)
  • Booking.com
  • Google Hotel Ads
  • Ryanair Rooms
  • Toprooms
  • Agoda
  • LateRooms.com
  • Hotels Combined
  • Top Cashback
  • Trip Advisor
  • Travel Republic
  • Visit Scotland
  • Community Channels:-
  • Book Direct Rooms
  • B & B Searcher
  • B & B UK
  • Choosewhere.com
  • Exploring Britain
  • Friendly Places UK
  • Britain Express
  • Historic UK
  • Regional Community Channels:-
  • Scotland B & B
  • Britain Accommodation Directory
  • Welcome Scotland
  • Town Websites

Who can see your personal information

If you are not registered on our site, there is no personal information we have or can see about you.

If you are a customer or registered on our website with a Poolewe Hotel account, your personal information can be accessed by:

  • Our administrators
  • Our support when they need to (in order to provide support) get the information about the client accounts and access.

How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information, except for your password information.

How we protect your data and what data breach procedures we have in place

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being our customer (i.e. basic account information like an email address).

We are preparing a dedicated contact form that will allow you to request a copy of your data or its removal from our database.

Contact information

If you have any questions about this policy or would like to make a complaint, please contact us by email

Changes to this Policy

This Policy is active as of the date below and is updated from time to time. We will notify you via your registered email address or a notice on this website prior to any significant changes becoming effective regarding Personal Data. You should periodically review this page for the latest information.

May 25 2018

 
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